Food Fast
Return and Refund Policy
This policy explains how we handle order issues, cancellations, replacement requests, and refunds.
Food Returns
Because food is perishable, delivered food items generally cannot be returned after handover. If there is a quality, missing item, or wrong item issue, contact us as soon as possible with order details.
Refund Eligibility
Refunds may be considered for cancelled orders, unavailable items, duplicate payments, failed deliveries caused by our service, or verified order mistakes.
Refund Method and Timing
After a customer claims a refund and Food Fast approves the claim, the refund will be completed within 7-10 working days. Approved refunds are processed through the original payment method where possible.
Cancellations
Orders may only be cancelled before the restaurant starts preparing the food. Once preparation or dispatch has started, cancellation approval depends on the order status.
Policy Availability
Food Fast has a return, refund, and cancellation policy for eligible order issues. If an order does not meet the eligibility conditions listed above, the order may not qualify for a refund, return, replacement, or cancellation.
Contact
For refund support, contact Food Fast at ffast9418@gmail.com or call +880 1797 090277.